Phone Interview Prep & Etiquette

Quotes from candidates that cause anxiety for recruiters

  • “It’s just a phone interview.”
  • “I’ll do it from the car while driving to an appointment.”
  • “I’ll take the call, hear them out, and see what they can offer me.”

Whether a passive or active job seeker, the largest percentage of YES/NO decisions are made at this step (first video or phone interviews with the hiring manager). It is a big deal, and here at TESA Talent Advisory, we see a clear connection between those who take the time to prepare and those who decide they do not. It would be best if you did more than browsing the company job description and webpage for ten minutes.

 

The phone interview is like other first impressions. You are judged not only on your knowledge & resume but how you go about your business and handle yourself. Work ethic, dependability, and emotional intelligence are a significant influence on the hiring decision. 

 

Must-know Tips:

  • Get to a quiet location. Focus on this call and ONLY this call. Not from the highway or coffee shop. This lack of focus alone had crushed many a process before it began.
  • Make sure your cell connection is excellent. Don’t agree to a call unless you know the signal (or web connection) is top-notch.
  • “What do you know about XYZ company so far?” Please do enough research to have an intelligent answer to this question. Get familiar with the company online. .
  • Review the profile of the person (people) you will be talking to; Recently, I have heard from hiring managers that were disappointed that the candidate did not look at their profile.
  • Speak loud and proud, e·nun·ci·ate your words; if you find that you may be rambling, stop, and simply ask if you answered the question, which leads to the next bullet.
  • Make sure you answer the question they are asking, qualify the question if needed. It sounds obvious, but we are humans.
  • When asked about your motivation, don’t phone this in—motivation matters. Spend more time talking about where you would like to go vs. why you are not happy or the past. It is easy to get caught up discussing how and why you don’t like your current situation. You can quickly address that but then quickly move to the future and make it about the company you are going to, not the one from which you are running. Stay positive. Avoid the dark sea of negativity!
  • The goal is to get the next step while learning more about the company goals and needs. “Don’t try to do too much” is the sports phrase used. It’s the first play of the game; you are on your own 25 yard-line. Try to get a first down—no need for a Hail Mary pass. 

Tips for a Video Interview

Formal Interview – Ten-Step Guide 

 

Etiquette and Approach

  • Do you want special inside info about what separates the great candidate from the pack? It is the questions you ask. Even if you are a passive job seeker, the best approach is to be a problem solver. Put your ego aside; if your primary goal in the first call is to see what the company can do for you, it may not come off well. Employers want problem solvers.

The questions that a candidate asks will show the company what is important to them. 

  • Ask about them and the company first. Diagnose before your prescribe. Your time will come; we previously wrote about how the interview process is like a slow-moving pendulum
  • Good question example: “What are the characteristics of your most successful people?”
  • Avoid the blatant questions about what it is in it for you, such as benefits, salary & perks. As long as you know, you are in the ballpark, when you speak to the hiring manager, this is the time to show your value. The salary question is essential, but not at this stage. If they ask, answer the question, but the candidate should not bring up salary.
  • Ask them if they have more questions for you.
  • Summarize and close. Let them know that you heard them and understand what their need is for the job. Thank them and ask for the next step.
  • Check with your recruiter about sending the hiring manager a follow-up email to show a continued interest.
  • Take this step as seriously as you would a final, in-person meeting.