Technical Specialist, In Vitro Diagnostics

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Do you have experience maintaining clinical diagnostics equipment?

Overview

The Technical Service Specialist is a phone support position, resolving problems and answering questions from clients and field personnel regarding our client’s clinical diagnostics instruments. Take your customer service skills to the next level as you deliver solutions and maximize product performance. Your scientific expertise, technical aptitude, and ability to navigate and solve complex issues are critical to your success. We are impressed by those that are self-driven and have a willingness to learn in a fast-paced environment.

Duties Include:

  • Solve problems over the phone and web
  • Inbound and outbound phone calls and web calls with clients and field personnel
  • Support a product line of molecular diagnostic equipment used in POLs, hospitals, and diagnostics labs
  • Provide an irresistible experience to the client base

Requirements:

  • Bachelor’s degree or higher in a science
  • IVD and lab experience is required
  • One year experience in a customer support role (internal or external customers)
  • Experience working with and understanding Quality Systems and complaint handling regulations is a plus

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Application Form

  • Max. file size: 256 MB.
  • Max. file size: 256 MB.