Product Support Engineer, Spectroscopy

Learn More

TESA Talent found a need for trust and empathy in the executive search market. The industry is saturated with transactional vendors and not many real partners. What if you had an advisor that did care? Someone with years of HR and Talent Acquisition experiences to guide you and your process? TESA Talent is a multi-service talent acquisition consulting and recruitment services firm, solving common problems for companies that experience inconsistent results from their current recruiting strategy. TESA Talent brings a robust network of recruiting partners and solutions on a global scale. Whether your organization needs to design an entire recruiting process, has a large recruitment project, or simply needs to hire a top-notch change-maker, TESA Talent will point you in the best direction.

Location: Anywhere in the US near a major airport

Overview

Product support and service/installation of company spectrometer systems across N. America

Duties Include:

  • Installation of and basic user training for new instruments at customer laboratories worldwide
  • Maintenance, service, upgrade, and repair of existing instruments at customer laboratories worldwide
  • Processing repairs returned to the factory
  • Responding to customer support inquiries received via the Company Helpdesk
  • Responsible for managing cases in order to achieve set KPIs and customer expectations
  • Promoting and selling Company after-sales products and services
  • Responsible for managing after-sales opportunities and quotations through the CRM database
  • Writing technical procedures for troubleshooting and support
  • Assisting in preparation and maintenance of after-sales and support literature and media

Requirements:

  • Bachelor’s degree (or equivalent qualification/experience) in a science or engineering subject, an advanced degree preferred but not required
  • Strong fine motor/ mechanical skills working with intricate optical and electronic components
  • Experience in working with scientific instrumentation from both service and support perspectives would be a distinct advantage
  • Experience in working with circular dichroism, stopped-flow, fluorescence, and/or UV/vis spectroscopy would be advantageous
  • Experience in CRM and MRP database systems would be beneficial

Application Form