Mass Spec Field Service Engineer, Mid-Atlantic

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TESA Talent found a need for trust and empathy in the executive search market. The industry is saturated with transactional vendors and not many real partners. What if you had an advisor that did care? Someone with years of HR and Talent Acquisition experiences to guide you and your process? TESA Talent is a multi-service talent acquisition consulting and recruitment services firm, solving common problems for companies that experience inconsistent results from their current recruiting strategy. TESA Talent brings a robust network of recruiting partners and solutions on a global scale. Whether your organization needs to design an entire recruiting process, has a large recruitment project, or simply needs to hire a top-notch change-maker, TESA Talent will point you in the best direction.

Overview

The Field Service Engineer (FSE) will be a liaison between our customers, Product Development, and Applications.  He/She will be responsible for the installation, customer training, applications, and hardware support

Ideal Locations: East Coast

Duties Include:

  • Establish and maintain collaborative relationships with external and internal customers ensuring their success
  • Provide extensive technical support and system-level troubleshooting
  • Manage and drive resolution for all customer situations
  • Manage customer expectations, by communicating work performed and providing follow up plan if needed
  • Deliver advanced system-level training at customer sites
  • Manage service inventory; Issue field service reports
  • Maintain a sound knowledge of the technology and customers’ application demands
  • Collaboratively work with Business Development and Product Strategy

Requirements:

  • Bachelor’s degree in Engineering, Chemistry, or similar scientific field is required
  • Experience with analytical instrumentation; applied knowledge of LC/MS
  • Experience in the support or service of Mass Spec instruments
  • Exposed to bio/life sciences applications
  • Able to travel as needed

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