LC/MS Field Service Engineer

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Do you have experience troubleshooting analytical instruments?


The Senior Field Service Engineer (FSE) will be a liaison between the employer’s customers, Product Development, and Applications.  He/She will be responsible for the installation, customer training, applications, and hardware support

Ideal Location: Southeast PA/Greater Philadelphia

Duties Include:

  • Establish and maintain collaborative relationships with external and internal customers ensuring their success
  • Provide extensive technical support and system-level troubleshooting
  • Manage and drive resolution for all customer situations
  • Manage customer expectations, by communicating work performed and providing follow up plans if needed
  • Deliver advanced system-level training at customer sites
  • Manage service inventory; Issue field service reports
  • Maintain a sound knowledge of the technology and customers’ application demands
  • Collaboratively work with Business Development and Product Strategy


  • Bachelor’s degree in Engineering, Chemistry, or similar scientific field is required
  • Experience with analytical instrumentation; applied knowledge of HPLC and preferably LC/MS
  • Experience in the support or service of Mass Spec instruments
  • Exposed to bio/life sciences applications
  • Able to travel as needed

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