Field Service Tech, Madison WI

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TESA Talent found a need for trust and empathy in the executive search market. The industry is saturated with transactional vendors and not many real partners. What if you had an advisor that did care? Someone with years of HR and Talent Acquisition experiences to guide you and your process? TESA Talent is a multi-service talent acquisition consulting and recruitment services firm, solving common problems for companies that experience inconsistent results from their current recruiting strategy. TESA Talent brings a robust network of recruiting partners and solutions on a global scale. Whether your organization needs to design an entire recruiting process, has a large recruitment project, or simply needs to hire a top-notch change-maker, TESA Talent will point you in the best direction.

Overview

Our client is an essential and stable business. You will get to travel regionally to client labs to help support the service, repair, maintenance, and calibrations of state-of-the-art monitoring equipment to include hardware, software, and basic network configurations.

Location: Based in the greater Madison, WI area with travel across the upper Midwest.

Duties Include:

  • Service visits to client labs in Wisconsin, with an emphasis on major clients in the upper Midwest region
  • Technical support at customer sites including negotiation with customers as appropriate
  • Train and mentor less-experienced personnel
  • Collaborate with team members
  • Phone support and reports as needed
  • Track customer service contracts and warranty periods

Requirements:

  • A troubleshooter! Someone who likes fixing things and solving problems
  • One or more years of troubleshooting experience, anything complex in nature
  • Must know the basics and exposed to electronics 101
  • Exposure to IT/networking/cloud computer software a plus
  • Excellent interpersonal skills
  • Extensive travel regionally, including overnights

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