Do you have experience managing a field service team?
The FSM will be responsible for leading a team of highly skilled Field Service Engineers (FSE’s). He/she will be the manager liaison between customers, Product Development, Sales, & Applications. The FSM will lead the FSE team in supporting commercial product deployments, installations, and provide complete customer support. Design and create presentations, use cases, technical documentation, internal and external training documentation, procedures, and customer-facing manuals, quick start guides, & troubleshooting documents. The goal is to lead a team that provides superior customer support that is best in class.
Location: Greater Philadelphia
- Manage & direct supervision of Field Service Engineer team
- Defines performance & development goals
- Manages team workload & deliverables
- Drives KPI achievement
- Recruit, hire, & train new FSE team members
- Ensures timely resolution of customer calls, investigation completion, documentation
- Report out service team requirements, goals, KPI’s, & deliverables
- Manages key stakeholder relationships within the organization to drive efficiency & excellence
- BS degree
- Over 7 years of field service and support experience
- At least 2 years of leading others, with direct supervisory experience
- Experience with HPLC and LC/MS
TESA Talent is deeply committed and connected to the laboratory science industry.
TESA Talent found a need for trust and empathy in the executive search market. The industry is saturated with transactional vendors and not many real partners. What if you had an advisor that did care? Someone with years of HR and Talent Acquisition experience to guide you and your process? TESA Talent is a talent acquisition consulting and executive recruiting firm with deep roots in the lab sciences industry across North America. TESA Talent is solving common problems for companies that experience inconsistent results from their current recruiting strategy. Whether your organization needs to design an entire recruiting process, has a large recruitment project, or simply needs to hire a top-notch change-maker, TESA Talent will point you in the best direction