Biopharma Field Applications, LC/MS

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Do you have experience with LC/MS for bio/pharma applications? Are you interested in cutting-edge life sciences technology?

Overview

The successful candidate will provide on-site application support for Pharma/Biopharma LC-MS customers to ensure the highest level of customer satisfaction. This includes remote and in-person support for the deployment of LC-MS solutions and training to ensure that the customer can successfully utilize the system for the desired application.

Location: Mid-Atlantic USA

Duties Include:

  • Following the initial installation of a new LC-MS system, provide on-site training, and demonstrate the complete solution for the customer’s application.
  • Proactively follow up with customers to ensure customer satisfaction and ongoing software training.
  • Maintain up-to-date knowledge of products and software tools, in particular functionalities that uniquely differentiate our client.
  • Communicate regularly with the factory and regional applications team to obtain timely information on new products, software, and applications.
  • Provide the necessary technical information during customer training courses to give the best possible customer support.
  • Liaise with the Service Team for customer support issues, ensuring the completion of customer application-related inquiries and escalations as needed.
  • Provide advanced technical information and presentations on-site or via Webex to support sales cases.
  • Regular travel to the demo labs for training updates and to support LC-MS applications development work, when available.
  • Assist in the preparation of new LC-MS training materials and collateral.
  • Utilize phone & WebEx to provide remote technical assistance for questions.

Requirements:

  • MS or Ph.D. in chemistry, biochemistry, or related science
  • 3 years of hands-on lc-ms experience
  • Experience with electrospray ionization Mass Spec a plus
  • Able to travel 30%-50% regionally
  • Excellent interpersonal and communication skills

Application Form